RADIO REPAIRS www.radio-repairs.co.uk
Terms and Conditions
Revised July 2016
1.
We are not a shop. Repairs
are carried out in my home therefore this is a postal service only
2.
In order to minimise identity
theft, rife on the internet today, my full postal contact details will only be
supplied once you establish email and/or telephone contact with me and satisfy
me that you are of genuine intent and locatable within the UK
3.
No inspections of or repairs
will be carried out on Radios known to be under warranty or insured elsewhere
4.
Telephone and email opinion
is free but response may not be immediate
5.
All radios and related
items are sent to my premises at your own risk and you are advised to use recorded
delivery postage plus you are responsible for quality of wrapping on in bound
journey
6.
You must supply us with
either the serial number of the radio and/or some sort of proof of your
ownership of the radio by email before posting it to us
7.
You must supply a full UK
return address and postcode
8.
It may be possible to give
an initial diagnosis and repair estimate by phone or email based on the
symptoms you describe pertaining to your equipment but this should not
wholly be relied upon- I will supply a more detail diagnosis and estimate
when the equipment reaches me and before you start incurring labour
charges
9.
If you give me the go ahead
to continue repair after my initial inspection and more accurate quote then
charges incurred will include labour, parts and cost of return postage which
will always be a signed for service. If
at this stage, I do not continue the repair the radio will be returned to you
at your cost. We may sometimes offer to purchase dead (irreparable) radios for
parts but this is not guaranteed.
10.Labour IS NOT
charged at an hourly rate because some jobs on some types of equipment are easy
and some are far harder and more time consuming, neither will labour be charged
in accordance with the value of the equipment. However, you will be provided
with an invoice showing a breakdown of parts, repair and return postage costs –
For guidance only, the cheapest repair inclusive of parts and labour might be
in the region of £30 plus postage – A typical more expensive radio repair, for
example but not exclusively, requiring a complete circuit board or rare valve
could exceed £200 – But these values are only for your very approximate
guidance. We will always agree an estimate first before proceeding and should
we expect this to be exceeded we will contact you for your approval before
continuing
11.Where
possible genuine manufacturers parts will be used but if these cannot readily
be sourced you will be offered the option of alternatives or equivalents. In some very old or obsolete equipment it may
be necessary to construct add-on or bespoke electronics in order to resurrect
12.Please
remember some modern radios contain SMD boards and devices. I do not have an SMD facility but do have a
colleague who does have a limited SMD facility to whom I can pass such
jobs. In some cases, with SMD
failures the best option is a complete new board. These latter types of repair are sometimes
uneconomical so don’t expect me to rejuvenate SMD non –runners bought off e-bay
for instance
13.Linear
amplifiers can be repaired but SOLID STATE sometimes contain very expensive
transistors
14.Due to the
nature of electronic systems we may need to bench test or on-air test your equipment
for several hours or even days after a repair to ensure against re-failure.
Rare parts come sometimes take several weeks to obtain.
15.In the
unlikely event of re-failure of your equipment with the same fault
within a period of 1 month after return we are happy to either reimburse either
the cost of components used or to re-examine your equipment free of charge
other than postage costs – You will appreciate amateur and cb
equipment can easily be damaged by user abuse and thus we regret we can offer no
better guarantee policy than this
16.I will
attempt to advise on telephone contact if a repair is uneconomic but if you
send me a radio and this still turns out to be the case after examination or
during or after commencement of repair and/or if the repair cost and/or two-way
postage costs are likely to exceed the scrap value of any item in these cases
you will only be responsible for paying postage costs and already incurred
repair costs will be waivered and any added parts will be removed before return
OR alternatively we will might offer to buy the equipment for spares
17.Radios and
radio equipment OF ALL AGES ANCIENT TO MODERN will be considered for repair but
mechanical and cabinet restorations are not presently undertaken although I am seeking
a partner willing to take such on
18.I want
potential customers to feel comfortable with my background. I first built and
repaired radios as a boy in the 1960’s. I made and modified most of my own Ham
equipment as a teenager in the 1970’s. Also in the 1970’s and early 80’s I
first repaired and modified CB radios.
I have been a licensed radio ham since 1970. I first taught radio and
electronics in colleges the mid 1970’s including the RAE course and C@G industrial
Electronics. More recently I have been teaching A-level Electronics and
Computer Science. Dr Chris Barnes,
proprietor.
19.For mutual
protection payment is only accepted by the following methods and you will NEVER
be asked to provide CARD DETAILS:
a)
PayPal gift – You will be
advised of the pp e-mail once a repair is contracted
b)
Cheque – You will be
advised of details once a repair is contracted
c)
Postal order
d)
Cash in a plain recorded
delivery envelope.